About BookStore Direct
• What is BookStore Direct?
• Who do I contact about employment at Bookstore Direct?
Shop Online
• Can I pre order items that have not yet been released?
• Can I order an out of stock title?
• What happens if I order pre-releases or out of stock titles in the same order as in stock lines?
• Can I cancel my order?
• What if I have forgotten my password?
• Can I change my account details?
• Which payment methods do you accept?
• When is payment taken?
• Is it safe to use my credit card on Bookstore Direct?
• Will I receive an order confirmation email?
Delivery
• How much is delivery?
• How long will my order take?
• Do you deliver internationally?
• Do you deliver to PO Boxes?
Returns
• Can I return my items?
• What reasons do you accept for returning a product?
• How long do I have to return a product?
• How do I return my goods?
• When will I receive my refund?
Security & Privacy
• Why do you need my email address?
• Is it safe to use my credit card on Bookstore Direct?
• Do you use cookies on your web site?
- What is BookStore Direct?
- Bookstore Direct was launched in March 2009 and is an online retailer that is based in the UK.
We supply a large selection of quality products at low prices, including Textbooks, Children’s books, Audio Books, Hardback and Paperback.
We at Bookstore Direct are proud to offer our customers exceptional service and an easy to use website; so you can sit back, relax and enjoy!
If you have any queries at all, our friendly customer service team are on hand to help you.
- Who do I contact about employment at Bookstore Direct?
- You will find the relevant contact details within our employment page.
| Can I pre order items that have not yet been released? |
| Yes, simply order in the same way you would order a product that is in stock. Most pre-ordered lines will be delivered on its release date. We will not take payment for a pre-ordered item until it has been dispatched. |
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| Can I order an out of stock title? |
Yes, simply order in the same way you would order a product that is in stock. |
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| What happens if I order pre-releases or out of stock titles in the same order as in stock lines? |
| In this instance we will dispatch all available lines as soon as possible and any out of stock lines or pre-orders will be dispatched when stock is received from the manufacturer. We will not take payment for any out of stock line or pre-order until it is dispatched. |
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| Can I cancel my order? |
| You can cancel any line that has not yet been dispatched as long as it isn't a firm sale, print on demand or non returnable title. If you log in to your account, click on "outstanding orders" and then "view order items" the cancellation option is next to any line you are able to cancel.
If the item you wish to cancel has already been dispatched, please refer to our returns procedure. |
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| What if I have forgotten my password? |
| Don’t worry, you can simply click on ‘Forgot Your Password’ in the login area we will send you an email containing your decrypted password. |
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| Can I change my account details? |
| Yes, you are able to change your account details at any time by logging in to your account area. |
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| Which payment methods do you accept? |
| We accept the following card payments via our secured Protx payment area: • Visa • MasterCard • Delta • Electron • Solo • JCB • Maestro For your convenience, you can also pay by Google Checkout. |
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| When is payment taken? |
| We will only take payment when your item has been dispatched. |
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| Is it safe to use my credit card on Bookstore Direct? |
| We use a secured Protx payment area and we do not store your card details.
Protx utilize the latest encryption technology to ensure that all transactional information is protected to the highest standards. |
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| Will I receive an order confirmation email? |
| Yes, we will send you a confirmation email after you have completed the checkout process. We will also send you a second email when your order has been dispatched. If you do not receive an order confirmation email please contact our customer service team. |
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| How much is delivery? |
| We are pleased to offer free delivery on all orders over £15, for orders below £15 delivery is based on weight instead of just one standard delivery charge; to calculate delivery charges for your order you will need to be logged in to your account. |
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| How long will my order take? |
Most orders arrive within 1-5 working days (does not include bank holidays or weekends). Please allow 10 days in case of any postal delays that may be out of our control. |
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| Do you deliver internationally? |
| We are currently only able to deliver to UK addresses. |
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| Do you deliver to PO Boxes? |
| We are unable to deliver to a PO Box |
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| Can I return my items? |
| If you wish to return an item you will first need to obtain a returns authorisation number. To do this please telephone us on 0845 259 0175 or email us at sales@bookstoredirect.co.uk. Please see below for items accepted for return. |
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| What reasons do you accept for returning a product? |
You can return a product if it is Faulty, Damaged, Sent in Error by us or unwanted, unless it is a firm sale, print on demand or non returnable title. All product details will include this information if applicable. |
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| How long do I have to return a product? |
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Faulty product You have 28 days from the day you receive your order to return a faulty product. Damaged product or product sent in error by us You have 7 days from the day you receive the order to return a damaged or sent in error product. Unwanted product You have 7 days from the day you receive the order to return an unwanted product. |
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| How do I return my goods? |
| 1) Obtain a returns authorisation number by contacting us on 0845 259 0175 or emailing us at sales@bookstoredirect.co.uk. 2) Securely pack your item in its original packaging and include your returns authorisation number and the original invoice. Any unwanted or sent in error items must be unopened. 3) Return your item to the below address. We recommend that you send your item via a recorded delivery method as we are unable to refund or exchange an item that has been lost in the post. BOOKSTORE DIRECT UNIT 8 SPON LANE INDUSTRIAL ESTATE SPRING ROAD SMETHWICK BIRMINGHAM B66 1PE |
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| When will I receive my refund? |
| Your refund will be processed as soon as we receive your product back. Any faulty or damaged goods will be thoroughly checked before being processed. If the product is found not to be faulty or damaged the item will be returned back to you and the customer will carry any additional postage charges. Please allow up to 21 days for the refund to be received. This could be longer at peak times of the year. Delivery costs for unwanted items will not be refunded. |
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| Why do you need my email address? |
| In order to make a purchase through the Bookstore Direct website you need to register for an account. When you register you will be required to provide information about yourself including your email address. We will use this information to acknowledge your order and to communicate with you if there is any issue regarding fulfillment of your order. We will not send you any unsolicited materials if you choose to opt out of our newsletters, which you can do so from your account area. Any information we collect about you is held with utmost care and security. Please see our privacy policy for further details. |
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| Is it safe to use my credit card on Bookstore Direct? |
We use the latest encryption technology to ensure that all personal information is protected to the highest standard. Transactional information could include credit or debit card details and your personal contact information together with any other names and addresses, email addresses or purchasing history. If you have given your consent prior to entering the details required for order processing, our web site will retain your Bookstore Direct account history. Each time you login to place an order you will be asked for your credit or debit card details as these details are not stored on our site. |
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| Do you use cookies on your web site? |
| The ordering system uses cookies to record a unique reference on your computer. This means we can recognize your computer when you access www.bookstoredirect.co.uk and log in to my account with your username and password. We will not use cookies without your prior consent so you have the option of choosing whether or not you would like our website to remember your details before you enter the delivery options section of our ordering process. The use of cookies allows us to remember the goods that you placed in your shopping bag and saves you having to enter the basic contact information that you provided us with on setting up your account. Our cookies do not remember your credit card details. Please see our privacy policy for further information. |
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