Delivery times
We are pleased to offer free delivery on all orders over £15, for orders below £15 delivery is based on weight instead of just one standard delivery charge; to calculate delivery charges for your order you will need to be logged in to your account. Delivery usually takes between 1 and 5 days for in stock items. If the title you have ordered is out of stock or a pre-release, the delivery times are different depending on the release date or when we can get stock back in from the supplier.
All deliveries will be sent to the address you specified when completing your order. If the parcel is returned to us for any reason from our delivery company and you wish it to be re sent, on that occasion you will incur the redelivery cost.
Parcel tracking
If you wish to track your parcel, go to “my account” and click on the “track parcel” area. Only parcels sent via courier include a tracking facility.
Cancelling items
If you wish to cancel an item that you’ve pre ordered or an item you’ve ordered that is out of stock you can do so from the “my account” area and by clicking on the “cancel” button next to the title you wish to cancel.
Returning items
Any item being returned for any reason must include the returns authorisation information given to you by a member of the customer service team. Please see the contact page for how to contact them.
All books being returned need to be securely packaged and include the invoice details, the returns authorisation information and of course the product you are returning.
If a parcel you are returning is lost in the post unfortunately we can not offer a refund or a free of charge replacement so we strongly advise using recorded delivery for all returns.
